

With the proliferation of on-line comparison engines, travel chat rooms, to name but a few, the tourism sector as a whole (airlines, travel agencies, tour operators, host agencies, etc.) is undergoing profound changes. Whether talking about business tourism or leisure travel, clients have more and more options to choose from. Therefore, it is paramount to know how to win them over and retain them.
Whether you sell your products yourself or via a network of distributors, E-DEAL CRM equips your teams with all necessary tools to enhance customer loyalty: better understanding them is the key to offering the right product, conducting successful targeted marketing campaigns, and process requests efficiently.
Attracting prospects by offering the right product at the right time is a key competitive edge. Thanks to E-DEAL CRM, you can capitalize on the customer knowledge you have built to conduct personalized, targeted marketing actions:
The relationship between a travel agency and its clients is a long-term relationship. From their first visit to your agency for information through till they return from their journey, your role is to inform, reassure and be present, whether by phone, sms, mail or e-mail.
E-DEAL CRM is a multi-channel solution designed to support your representatives in their work, from contact center operators to desk agents and agency directors
The tourism industry has particularly demanding customers and is highly competitive. Retaining them is not always simply a matter of making the right offer at the right time. To complement your strategy, it is essential you implement a loyalty program by which clients can collect points they can later use to purchase gifts and benefits.
E-DEAL CRM has a dedicated loyalty platform which grants points in response to specific triggers, such as a purchase, after sponsoring somebody, a special offer, compensation after a claim, etc. The CRM platform lets you send automated e-mails with a summary of clients’ points, award new points after a triggering event, etc. Finally, your customers can access their points directly through their personalized portal.
Handling customer requests efficiently is paramount in the tourism industry. A dissatisfied customer can make you lose ten more, and yet most of these dissatisfactions are both easy and inexpensive to solve. E-DEAL CRM will help you be attentive to the needs of your customers and will equip you with innovative tools to analyze each request and provide an optimal solution in a timely manner.
E-DEAL CRM provides a specifically-dedicated module to manage requests:
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