New technologies, communication channel diversification, ever-evolving consumer expectations... All these parameters impact UX, the much-feted customer experience, and call for new Customer Relationship strategies. How, then, can you optimize your 360° customer ...
Customer service is but one of many components or tools of customer loyalty: it is the key to effective customer retention. In a world that is becoming evermore competitive, prospecting consumers for market share is harder than ever. This is why companies need to be thorough in minimizing their customer attrition rate, – in other words, to stop losing their customers to the competition.
To address all these new challenges, we hope to offer through this Blog a knowledge base that will help you improve your customer service to meet the challenges of today. Currently, the key operative word regarding customer relationship management is: experience.
Customer experience is what will help you retain – or on the contrary that could make you lose – customers. Customer experience is no longer limited to the simple act of purchase. It must be thoroughly thought out and orchestrated, both before and after the purchase. With E-DEAL CRM, you will stay abreast of the latest innovations in terms of UX or customer relationship tools.