Amiens hospital chooses E-DEAL CRM

The Amiens Picardie CHU (teaching hospital) has a capacity of 1,600 beds and performs nearly 340,000 external consultations per year. The establishment has nearly 5,600 employees.

Since the summer of 2009, the E-DEAL CRM suite is being used within the IT services of the Amiens CHU. The goal of this is two-fold:

  • The health care center wants to implement a help desk for its employees, to help them process requests regardless of their nature.
  • The CHU also wanted to implement a better administrative management of its mails, invoices, etc.

By choosing E-DEAL via its SALES, SERVICE, GROUPWARE CONNECT, NET BUSINESS and DECISION modules, the Amiens CHU made the right choice. The data input interface is now unified: whereas before data had to be entered multiple times in order to identify an incident, this now only needs to be done once. It is no longer necessary to call the internal call center: the request portal means you can enter the different requests which, among other things, means department heads can monitor pending requests with greater visibility on the delivery deadline.