Initially founded to fight the housing crisis and help Clamart residents to continue living in their city, Clamart Habitat, the Public Office of Housing (POH) for Clamart, has experienced strong growth over the last ten years, and now manages a porfolio of 4,100 houses.
Clamart Habitat, the leading social housing landlord for the Ile-de-France region in terms of maintenance quality, wanted to capitalize on this strength to optimize its interactions with its 12,000 tenants. In this move towards greater efficiency, it chose E-DEAL to help it enhance the management of its relations with both its tenants and providers.
The E-DEAL CRM solution has allowed property caretakers and POH employees to work in greater synergy in order to process daily information requests and claims in a more efficient manner.
E-DEAL was chosen for the accuracy and relevance of the proposal with regards to the desired specifications.
E-DEAL CRM was also selected for its ergonomic qualities, its technological edge and its innovative approach to Customer Relationships.
Due to the nature of its activity, POH will primarily use E-DEAL CRM on mobile devices.
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