E-DEAL brings innovative citizen relations to Béziers

In 2011, the Béziers (Languedoc-Roussillon region) City Council wanted to take the next step by centralizing all their requests in one same tool and harmonizing their processes. To do this, it chose E-DEAL Collectivities, E-DEAL’s Citizen Relations management tool.

This project stemmed from their desire to improve communication with the citizens. They had a very specific idea of what they wanted and what they wanted the tool to do. They chose E-DEAL Collectivities for its possibilities to adapt to their needs and its flexibility.