PROVOST is France’s leading industrial racking and shelving systems manufacturer and provider. For its CRM, PROVOST went from simple access to customer info via its ERP to E-DEAL CRM.
Today, it has the benefit of a comprehensive database that allows it to share customer knowledge in a transparent manner.
« When the project was initially launched, we were looking primarily¬ for a software publisher who could adapt their standard solution to our specific needs. Today, our CRM policy based on E-DEAL has made us better, both in terms of quality and response time. »
- OS Server: Windows
- Application server: Tomcat
- Database: MSQL
- Synchronization: Microsoft Exchange Outlook
- Increased customer knowledge
- Enhanced response times
- Behavioral analysis
- Cross-canal customer relationship and trigger marketing actions
users in France
in call center
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