MNH Group chose the E-DEAL solution because of the broad functional scope it could offer, ranging from the management of business opportunities to marketing actions, and its multichannel contact center, E-DEAL CRM convinced the MNH Group.
Goals: having a global understanding of the customers and enhancing member satisfaction.
- OS Server: Linux
- Application Server: Tomcat
- Database : Oracle
- Synchronization : Exchange 2010
- User workstations
- 360° view of our clients and their households
- Customer satisfaction is improving
- Reduced average request completion time
of enquiries are handled on 1st contact
Ask for your access to the demo