"The E-DEAL CRM tool is a perfect fit for the current logic and evolution the MNG Group is experiencing, both in terms of processes and organization."

Benoît Asserin
Deputy Director of the ITS in charge of studies and projects

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E-DEAL CRM, at the heart of the strategic transformation of MNH

E-DEAL CRM, at the heart of the strategic transformation of MNH

MNH Group chose the E-DEAL solution because of the broad functional scope it could offer, ranging from the management of business opportunities to marketing actions, and its multichannel contact center, E-DEAL CRM convinced the MNH Group.
Goals: having a global understanding of the customers and enhancing member satisfaction.

Project overview

Technical environment

OS Server: Linux
Application Server: Tomcat
Database : Oracle
Synchronization : Exchange 2010
User workstations
Windows 2007

Results

360° view of our clients and their households
Customer satisfaction is improving
Reduced average request completion time

0

users

0

beneficiaries

0 %

of enquiries are handled on 1st contact

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